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Freyna from the First Descendant
Image via NEXON

How to Fix The First Descendant NGS Reset Failed Error

It's always the antivirus!

The First Descendant is one of the biggest games on Steam right now, and it has managed to retain a fairly high player count despite some technical hiccups. The PC version can run into a host of issues when it comes to stability, performance, and general bugs. Nexon has been keeping track of things, though, and if you’re running into the “NGS Reset Failed” error while playing The First Descendant, here is how you can fix that.

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Fixing The First Descendant NGS Reset Failed Error

According to Nexon, this error occurs in The First Descendant if an antivirus service is blocking the title from launching, and you need to add the game to its list of exclusions or exceptions.

This is a pretty common issue with plenty of multiplayer titles, and we recommend adding the entire game folder to its exceptions list. To make sure the antivirus is indeed causing the issue, temporarily disable the antivirus service to check whether the game runs without it. If that’s the case, add the game folder to the list.

To access the main folder, follow the steps below.

  • Open Steam, and right-click on The First Descendant
  • Select Manage, followed by Browse local files

Now, you can either add the entire “The First Descendant” folder, or the BlackCipher folder in the following location.

The First Descendant\M1\Binaries\Win64\BlackCipher

This folder in particular contains the NGService, which is being mentioned in the error message. After you’ve added the game to the exclusions list, the error should go away.

If you’re playing the PC version and are running into the DirectX 12 error, we have you covered. If you can’t decide which descendant to go with, here are 5 strongest ones to choose from. For more on The First Descendant, make sure to check out our dedicated section.

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Image of Ali Hashmi
Ali Hashmi
Ali has been writing about video games for the past six years and is always on the lookout for the next indie game to obsess over and recommend to everyone in sight. When he isn't spending an unhealthy amount of time in Slay the Spire, he's probably trying out yet another retro-shooter or playing Dark Souls for the 50th time.