Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
Image via Valve

How to Refund a Game on Steam – Answered

Get your refunds now!

If you have bought a game on Steam that you don’t like or that does not run properly on your PC, then you have come to the right place. This guide will tell you how to ask for a refund from Steam for any product.

Recommended Videos

How to Submit a Refund Request on Steam

Steam offers refunds for any purchase you have made, regardless of your issues. But before you issue a refund for a game on Steam, you need to meet the following two requirements:

  • You should only issue a refund within fourteen days of buying the product.
  • You should have not played the game for more than 2 hours.

If both requirements are met, you can then issue a refund. Here is a step-by-step guide on how to do so:

  • Go to Steam Support or help.steampowered.com and log in to your account.
  • Click on Purchases to view the recent products you purchased, or type in the name of the game you want to refund.
  • Select the issue you have with the product. It can be anything from technical problems to not liking the product.
  • After selecting the reason for the refund, click on “I’d like to request a refund.” It will then check if you are eligible for a refund on that product.
  • Below, you will select if you want your refund in your Steam Wallet or back to the account you used to purchase the product.
  • From the dropbox menu at the bottom, select the reason for the refund and write a note to let Steam know the exact reason for requesting a refund.
  • Click on “Submit Request” to send your refund request.

That is all you need to do to request a refund for a product on Steam. You will receive an email within a day or two stating whether your refund request was accepted. If accepted, you will receive your refund in the Steam Wallet or your account, depending on the method you choose. It may take up to 7 days for the refund to appear in your account, but it can take longer for international payments.

Now that you have your refund, you should look into getting the best games on Steam to play in the Summer of 2024.


Prima Games is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
Author
Image of Umair Niazi
Umair Niazi
Umair is a Contributing Writer at Prima Games, who has been in the industry for 3+ years. His immense love for games fueled his interest in game development, which he is currently studying. When he's not working or studying, you will find him sweating in a Counter-Strike lobby or trying to defeat Isshin Ashina in Sekiro. Curse you old man!!!