Like us, you may be at a loss for words after seeing the recent social media post by The Day Before developer Fntastic, and we definitely understand if you want a refund after the fiasco. Let’s see how you can refund The Day Before if you’ve played it for more than 2 hours on Steam.
How to Refund The Day Before on Steam
According to various community members who got their refunds even outside of Steam’s refund window, you should do the following:
- Open a regular support ticket for, let’s say, something on your account that will prompt an actual human to read it. Some players claim “Fraudulent Purchase” was a good reason. Explain all of the issues you have with the game (crashes, bugs, inability to join servers due to downtime and queues) and emphasize that you are a victim of misleading marketing. Be kind and respectful and plead for help.
- Link to Steam’s Early Access rules. Good talking points are:
- The Day Before is hardly playable – on its day of launch and thereafter, it was very difficult and sometimes not possible to connect to servers, thus artificially increasing your actual playtime.
- The game is not as advertised. The Day Before was advertised as an open-world MMO, but has turned out to be a small map extraction / looter-shooter FPS game.
- Video game trailers and gameplay videos were rarely released, and most of them were scrubbed off the internet prior to the release of the game.
- Try to make the message as short and concise as possible.
- There is a logic behind asking for the refund to be issued to your Steam Wallet, which is a better option for Steam because Steam then knows that the money stays in the house, and you’ll spend it on something else on Steam later, making it less of a loss for them.
- If the request gets declined and you live in Australia or the European Union (remember, Australians were the reason Steam had to enable refunds in the first place), you may pull the “consumer rights” card out in your next email (don’t do it when you open the ticket initially).
Is It Possible to Refund The Day Before on Steam if You Played Over Two Hours?
Based on the community reports from various social media (including Reddit), you can potentially get your refund on Steam if you played (or waited in the server queues) for more than two hours.
Allegedly, the usual procedure of you opening a refund request through your purchase history should default the ticket to the automated/ai/bot queue that sees that you’ve played the game for too long and auto-declines the refund request, citing Steam’s policy on refunds.
Good luck with receiving your refund, and hopefully Steam will implement slightly better quality assurance to prevent instances like this in the future.