How to Fix Diablo 4 Problem Authenticating Account Error

Don't let a pesky error keep you from grinding the demons of Hell!
Diablo 4 Dungeon
Image via Blizzard

One of the most mentally taxing parts of this hobby is when you’re finally done with your responsibilities for the day, only to discover an error preventing you from playing. Here is how to fix Diablo 4’s problem authenticating account errors plaguing the community.

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How to Solve Diablo 4’s Problem Authenticating Account Error

The problem authenticating account issue, or Error Code 75, in Diablo 4 prevents many people from accessing the ARPG to grind out loot and complete dungeons. To fix this problem, which occurs on both console and PC, players will need to:

  • Close the game
  • Launch Battle.net
  • Select Diablo 4 from your library
  • Choose the Cog beside the ‘Play’ button
  • Select “Check for Updates” from the following menu
  • Let it run and install any updates discovered

Error Code 75 typically occurs because the game client is outdated. By checking for recent updates or forcing the installation of one, you can move past the error code and finally launch and play Diablo 4.

Check the Server Status

Alternatively, if you followed the above-mentioned steps and you still receive the error code preventing you from playing, stop and check the server status of the game. It might not be just you experiencing a total outage.

If Blizzard’s game servers have succumbed to stress and shut down, no one can access the game. To check the server status, visit the game’s X (formerly Twitter) account. The studio typically keeps everyone up-to-date on their social media whenever a server concern arises. That’s not a guarantee, though.

If all else fails, reach out to Blizzard Customer Support. They may have additional fixes to help you access Diablo 4.

While you’re waiting to get back into Diablo 4, now is the perfect time to learn how to make a build to finally take down Uber Lilith.

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Brandon Morgan
From Company of Heroes to DayZ, Brandon immerses himself wholly in video game worlds, then sits down to write about them. Since 2012, Brandon has focused on providing top-tier video game guides of his favorite games and the hottest releases. The more lore and immersion in the game, the better!