Image Credit: Bethesda
Forgot password
Enter the email address you used when you joined and we'll send you instructions to reset your password.
If you used Apple or Google to create your account, this process will create a password for your existing account.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Reset password instructions sent. If you have an account with us, you will receive an email within a few minutes.
Something went wrong. Try again or contact support if the problem persists.
How to Fix Failed to Locate Official Game Servers With Acceptable Ping in CS2
Image via IGDB / Valve Software

How to Fix Failed to Locate Official Game Servers With Acceptable Ping in CS2

Not again...

Error codes are always frustrating, but when you receive specific information about the error, it can make troubleshooting much easier. This is the case with the “Failed to Locate Official Game Servers With Acceptable Ping” error in CS2. Fortunately, there are several steps you can take to fix this issue.

Recommended Videos

How to Solve “Failed to Locate Official Game Servers With Acceptable Ping” in CS2

The first fix you can try is adjusting your Max Acceptable Matchmaking Ping.

This is done from Settings, which you access from the main menu by clicking the gear icon in the top-left corner. Then, select “Game” and then “Game” again, as seen in the screenshot below. The first option you will see is the one you need to increase. 150 might be too much, but it could be a way for you to check whether that is the issue. You can even increase it to the maximum value.

“Max Acceptable Game Traffic Bandwidth” should be set to “Unrestricted.”

If the issue persists and everything seems OK with your Internet Connection (you can try the “” test to inspect if your ping is higher than usual), then you need to Verify the integrity of your game files.

This is done from your Steam Client. Access your Steam Library, then right-click “Counter-Strike 2” to access the drop-down menu, then select “Properties.”

The window shown in the screenshot below will appear on your screen. On the left side, choose “Installed files,” then, in the list of newly shown options, click the “Verify Integrity of Game Files” button.

Note that this process might take a while. After verification, your Steam Client will re-download corrupt files so that your local version of CS2 matches the official and current one. After this process, you should be able to play CS2 normally. If you still have issues, contact Steam Support and explain the troubleshooting you’ve tried so far.

If you are new to CS2, check out the best radar settings in CS2.

Prima Games is supported by our audience. When you purchase through links on our site, we may earn a small affiliate commission. Learn more about our Affiliate Policy
Image of Nikola L
Nikola L
Nikola has been a Staff Writer at Prima Games since May 2022. He has been gaming since being able to hold an Amiga 500 joystick on his own, back in the early 90s (when gaming was really good!). Nikola has helped organize dozens of gaming events and tournaments and has been professionally attached to gaming since 2009.