ZeniMax Admits to Having "Misled" Some Fallout 76 Players - Prima Games

ZeniMax Admits to Having “Misled” Some Fallout 76 Players

by Liana Ruppert

The Fallout 76 launch was less than ideal, and many would call that a drastic understatement. Though the concept was intriguing, fans have been asking for a way to play in the Wasteland with friends for a while now, the execution was poorly handled and the result has left a lot of questions about Bethesda and where they go next. Now it looks like Bethesda’ parent company, ZeniMax, is owning up to their part of the controversy.

For Australian consumers, a new statement from ZeniMax means they will finally be getting the refunds they have been asking for. The Australian Competition and Consumer Commission (ACCC) has officially accepted a court-enforceable undertaking that leaves the company with no choice but to pay up.

Now that ZenixMax has agreed to pay up, here is the statement ACCC Commissioner Sarah Court released

ZeniMax has acknowledged that they are likely to have misled certain Australian consumers about their rights to a refund when they experienced faults with their Fallout 76 game. When a consumer buys a product it comes with automatic consumer guarantees, and retailers must ensure their refunds and returns policies do not misrepresent what the Australian Consumer Law provide. When a consumer has purchased a product that has a fault which amounts to a major failure, the Australian Consumer Law provides them with the right to ask for their choice of either a repair, replacement or refund.

The game, though the concept is something that a lot of people are forgetting has been asked for previously, unfortunately, had a very buggy launch with a severe lack of cotnet, something that Howard admitted earlier this year that they should have handled differently: “You’ve got to let it bake with a large live audience for longer than we did. There are just certain things you can never see until it’s running 24/7 for a number of months.” Pre-release programs such as Steam Early Access and Xbox Game Preview were thrown out as would-be alternatives, with Howard suggesting the nifty idea of a beta specifically for Fallout 4 players that “would’ve made a world of difference in how the game hit on day one.”

When asked if Fallout 76’s perceived failure could doom the Fallout franchise, or the Bethesda name as a whole, he replied: “I’m sure it’s had some. It would be naive to say it’s had zero. But I think if people come to the game now and see what’s going on there, I think they’ll be surprised. I’m really, really proud of what everybody’s done on the game.”

That being said (on a personal note), despite its flaws I have been enjoying creating my own character and building awesome things with gaming friends that I usually co-op with, but the title was handled in a very niche way so the criticism makes sense and it’s nice to see the studio holding themselves accountable. 

Liana Ruppert

With an arguably unhealthy obsession with Dragon Age and Mass Effect, Liana is wildly passionate about all things in the gaming community. From shooters, to RPGs, if it's out - she's playing it. A medically retired US Sailor and now full-time hoarder of gaming collectibles, Liana's passion for everything in the gaming industry is palpable. Also, if you lose her in a crowd, just casually mention any BioWare game and the crazy pterodactyl screech will without a doubt follow. You can follow her on Twitter @DirtyEffinHippy or email her for editorial inquiries at [email protected]!